1. Full refund if you don’t receive your order
You will get a full refund if your order does not arrive within the delivery time promised by the seller.
How it works:
The delivery time with a maximum of 60 days (90 days for deliveries to Russia). If you can prove that you did not receive your order within the stated delivery time, you will get a full refund.
Full refunds are not available in the following circumstances:
· Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
· Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by natural disaster)
· Other exceptional circumstances outside the control of uppercrystal.com
2. Refund or keep items not as described
You can get a full refund if your item is significantly different from the seller’s description, or you can choose a partial refund and keep the product.
How it works:
Every seller sets a return policy to resolve issues where the item is not as described (i.e. who is responsible for return shipping costs). If your item is not as described, you should contact the seller to discuss a resolution. If you can accept the product and want to keep it, you should negotiate a partial refund. Otherwise, you will get a full refund as established by the seller’s return policy.
3. Guaranteed Genuine
If your purchase is found to be counterfeit, you can get up to two times the total amount you paid for it (shipping costs excluded).
90 Day Hassle Free Guarantee!
We proud to offer 90-day hassle free returns. We're confident that our jewelry will exceed your expectations, but if for some reason it does not, we’ll be happy to take it back.
Simply indicate the reason for your return, include the packing slip with your return, and wrap the package securely. Please note any items returned for exchange on the "exchange form" located on the lower right portion of your invoice. For your protection, we recommend you purchase insurance on your package for the value of the merchandise being returned. If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the following address: